Returns & Refund Policy
Last Updated: September 1, 2026
At XQUISIT Empressions, we take pride in the quality and care that goes into every order. Because many of our products are custom, personalized, or made-to-order, please review this policy carefully before making your purchase.
Custom & Personalized Items
All custom, personalized, and made-to-order products are final sale.
These items cannot be returned, exchanged, or refunded due to:
- Incorrect size selected by the customer
- Incorrect spelling or information submitted by the customer
- Change of mind
- Personal preference
- Customer-approved design details
- Minor color differences between digital displays and the finished product
Customers are responsible for reviewing all names, dates, sizes, colors, spelling, personalization details, and artwork before approving an order.
If XQUISIT Empressions makes an error in producing your approved order, please submit a Return & Order Issue Request within the timeframe listed below.
Returns & Exchanges
Eligible non-custom merchandise may be returned for a refund or exchange with prior authorization from XQUISIT Empressions.
Return requests must be submitted within five (5) business days of delivery.
Returned merchandise must be:
- Unworn and unused
- Unwashed
- Unaltered
- Free from stains, odors, pet hair, makeup, or other signs of use
- In its original condition
- In the original packaging when applicable
Do not return merchandise without receiving authorization from XQUISIT Empressions. Unauthorized returns may be refused.
Restocking Fee
Approved returns of eligible non-custom merchandise are subject to a 20% restocking fee.
The fee will be calculated based on the purchase price of the returned merchandise and deducted from the approved refund.
Original shipping and local delivery charges are non-refundable.
The restocking fee does not apply when a return is required because XQUISIT Empressions sent an incorrect, damaged, or defective item.
Final Sale Items
The following items are not eligible for return, refund, or exchange unless they were damaged, defective, or incorrectly produced by XQUISIT Empressions:
- Custom or personalized merchandise
- Made-to-order products
- Customer-approved custom designs
- Sale or clearance merchandise
- Items marked Final Sale
- Worn, washed, used, or altered merchandise
- Items damaged after delivery
Damaged, Defective, Missing or Incorrect Items
Please inspect your order promptly after receiving it.
If your order arrives damaged, defective, missing an item, or incorrectly produced due to an error by XQUISIT Empressions, you must submit a Return & Order Issue Request within five (5) business days of delivery.
You may be required to provide clear photographs of:
- The complete product
- The damaged or incorrect area
- Product packaging, when applicable
- Shipping label, when applicable
Please keep the product and original packaging until your request has been reviewed.
Items that have been worn, washed, altered, used, or modified may not qualify for replacement or refund.
Resolution of Order Issues
Once your request has been reviewed, XQUISIT Empressions will determine the appropriate resolution based on the circumstances.
Approved resolutions may include:
- Correction of the item
- Replacement
- Exchange
- Store credit
- Refund
Submitting a request does not automatically guarantee a return, exchange, replacement, or refund.
Refunds
Approved refunds will generally be issued to the original method of payment.
A 20% restocking fee will be deducted from approved returns of eligible non-custom merchandise unless the return results from an error by XQUISIT Empressions.
Original shipping and local delivery charges are non-refundable unless the refund is required because of an error by XQUISIT Empressions.
After a refund is issued, processing times may vary depending on your bank, credit card company, or payment provider.
Return Shipping
Customers are responsible for return shipping costs for approved returns and exchanges unless the return is required because XQUISIT Empressions sent an incorrect, damaged, or defective item.
We strongly recommend using a trackable shipping method.
XQUISIT Empressions is not responsible for merchandise lost or damaged while being returned.
Order Cancellations
Please review your order carefully before completing your purchase.
Custom and personalized orders cannot be canceled once artwork preparation, customization, personalization, material purchasing, or production has begun.
If a cancellation request is approved before production begins, any non-refundable costs already incurred for design work, specialty materials, transaction costs, or other order-specific expenses may be deducted from the refund.
How to Request a Return or Report an Order Issue
To request a return or report damaged, defective, missing, or incorrect merchandise, please complete the Return & Order Issue Request Form within five (5) business days of delivery.
Please have your order number and photographs available when applicable.
Do not ship merchandise back to XQUISIT Empressions until your request has been reviewed and return authorization has been provided.
Submission of a request does not guarantee approval.
By completing a purchase with XQUISIT Empressions, you acknowledge and agree to this Returns & Refund Policy.