Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with XQUISIT Empressions. We work hard to process and ship your order as quickly and carefully as possible. Please review the following information before placing your order.

Order Processing

Standard in-stock orders are generally processed within 3–5 business days, excluding weekends and holidays.

Custom, personalized, made-to-order, and specialty products may require additional production time. Estimated production times may be provided within the product description or at the time of ordering.

Orders are processed in the order in which they are received.

Processing times may be extended during holidays, vendor events, conferences, high-volume periods, product launches, special promotions, or inventory delays.

Processing time and shipping time are separate.

If you are ordering for a birthday, conference, reunion, holiday, or other date-sensitive event, we strongly recommend ordering early. Estimated delivery dates are not guaranteed unless specifically confirmed by XQUISIT Empressions in writing.

Shipping & Tracking

Once your order has completed processing and is ready to ship, you will receive shipping confirmation with tracking information when applicable.

Please allow approximately 24–48 hours after receiving your tracking number for carrier updates to appear.

Once your package has been transferred to the shipping carrier, XQUISIT Empressions does not control the carrier’s delivery schedule.

Weather, holidays, carrier delays, transportation disruptions, and other circumstances outside our control may affect delivery.

Express Shipping

When express or expedited shipping is available, the selected shipping service applies to the carrier’s transit time only.

Express shipping does not reduce the processing or production time required to prepare your order.

For example, selecting 1–2 business day shipping does not mean your order will arrive within 1–2 business days from the date the order is placed.

Express shipping rates are calculated based on the carrier service, package weight, size, and destination.

Local Pickup

Local pickup may be available for qualifying orders at checkout.

Customers will receive a notification when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup instructions, location, and available pickup times will be provided with your order notification.

Please bring your order confirmation and a valid photo ID when picking up your order. If you would like someone else to pick up your order, please notify XQUISIT Empressions in advance.

Orders must be picked up within the designated pickup timeframe.

If a paid local pickup order is not collected within 3–5 business days after the ready-for-pickup notification, XQUISIT Empressions may ship the order to the address provided at checkout. The customer will be responsible for the applicable shipping cost.

Local Delivery

Local delivery is available for qualifying orders within a maximum 25-mile radius of XQUISIT Empressions.

Delivery fees range from $5–$20 based on distance and will be calculated and charged through the website at checkout.

Local delivery is not available for addresses located more than 25 miles from XQUISIT Empressions. Customers outside the local delivery area must select an available shipping option or local pickup when available.

Local delivery does not reduce the processing or production time of your order. Customers will be notified when their order is ready and scheduled for delivery.

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers, gate codes, building access instructions, and any other information necessary to complete delivery.

If delivery cannot be completed because of an incorrect address, unavailable recipient, inaccessible location, or missing delivery instructions, the customer will be responsible for any additional delivery fee required for another delivery attempt.

Out-of-Stock & Backordered Items

We make every effort to maintain accurate product availability. However, inventory may change quickly, and an item may occasionally become unavailable after an order has been placed.

If an item becomes unavailable or backordered, XQUISIT Empressions will contact you with available options.

Pre-Order Items

Products identified as pre-orders are not immediately available for shipment.

Estimated release or shipping dates will be provided when available. These dates are estimates and may change due to manufacturing, supplier, transportation, or other circumstances outside our control.

Customers will be notified of significant delays whenever reasonably possible.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

XQUISIT Empressions is not responsible for packages delivered incorrectly because the customer provided incomplete or inaccurate shipping information.

Once an order has entered processing, we cannot guarantee that shipping information can be changed.

Returned-to-Sender Packages

If a package is returned to XQUISIT Empressions because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, the customer will be responsible for any additional shipping costs required to resend the package.

Original shipping charges are non-refundable.

If the customer chooses not to have an eligible non-custom order reshipped, any applicable refund will be handled according to our Returns & Refund Policy.

Custom and personalized products remain subject to our final-sale policy.

Lost, Stolen & Delayed Packages

If tracking shows that your package is delayed or still in transit, please allow the shipping carrier an opportunity to complete delivery.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, apartment or property management office when applicable, and contact the shipping carrier directly.

XQUISIT Empressions is not responsible for packages that are lost or stolen after the carrier confirms successful delivery to the address provided by the customer.

We will provide available tracking and order information to assist with a carrier inquiry when reasonably possible.

Shipping Delays

While we make every effort to process orders promptly, circumstances outside our control may delay shipment or delivery.

These may include severe weather, carrier disruptions, holidays, supply shortages, vendor events, transportation delays, or other unforeseen circumstances.

We appreciate your patience and understanding when these situations occur.

Questions About Shipping, Pickup or Delivery

If you have questions regarding shipping, local pickup, local delivery, or the status of your order, please contact:

XQUISIT Empressions
Email: support@xquisitempressions.com
Phone: 757-749-6356

Please include your order number when contacting us so we can assist you efficiently.

By placing an order with XQUISIT Empressions, you acknowledge and agree to this Shipping Policy.